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Build reputation, establish trust

The fastest way to build reputation and trust with the audiences you care about: treat everyone the same.

Granting exceptions to certain people makes your work difficult, and you have to remember who you promised what. Trust is the only way you can make solutions that matter and develop reliable products.

Give the same respect, the same quality of time, the same work effort, the same level of commitment to each one of your clients. What you do and what you say must align in order for any of it to count.

Top 10 blog posts

Before I list the Top 10 most popular posts I’ve written, I want to acknowledge something big: Project Exponential is coming up on FOUR YEARS of existence, and I can hardly believe it.

I remember that first dinner as if it happened last month. I had to talk myself into calling friends and a few famous people I didn’t know all that well and ask them to join me for something new, an experiment of sorts. I was a nervous wreck in the days leading up to that initial event, second-guessing my planned ice-breakers and seating arrangement. At the end of the night I was so worked up, I couldn’t let myself admit a grand success had just taken place.

Countless dinners later, I continue to receive emails thanking me for thoughtfully creating these kinds of dinners: invaluable introductions; new friends, new ideas; old friends, old ideas; surprising conversations; delight. It’s all come together beautifully, and I couldn’t be more grateful to those who have participated and referred clients seeking meaningful connection.

Top 10 posts:
10. I stopped trying.
9. Figure out what you want to learn and go do it.
8. Stop trying to find your purpose
7. 7 sins of crowdfunding
6. The people in your life will make or break you.
5. 10 questions to ask at a dinner party (instead of “What do you do?”)
4. What brings people together?
3. A coffee riddle
2. 5 rules of hustling
1. 12 questions to turn small talk into real talk 

Thank you for your support, your daring, your ambition, and thanks for coming along this journey with me. Becoming an entrepreneur is not easy, and there are no roadmaps for the many winding, twisting roads you find yourself on. If you have a budding entrepreneur in your life, send them a note to keep going (or share one of these blog posts); if you’re thinking about getting started yourself, GO.

While you’re dancing

You’re trying to get the project finished, but for whatever reason, your goals aren’t being met. With deadlines looming, all the outcomes you had envisioned are falling short. Nothing is working. Square pegs, round holes. Everywhere. You’re dismally unhappy.

What would happen if you eased off the gas? Put forth a little less effort?

Unmet expectations can be a signal for you to divert your energy. If you’re experiencing continual let-downs and disappointments, it’s absolutely OK to step back and regroup. Is there another project where you can invest your time?

This isn’t giving up, and you’re not a failure. You’re working effectively, conserving your energy for the places pieces fall into place and where people appreciate your efforts.

The best things happen while you’re dancing.

Happy Holidays.

If you feel like giving up

It doesn’t matter how long you’ve been at it: there’s a moment you feel like quitting, throwing in the towel, giving up. Seth Godin penned the journey “The Dip” and believes we too often quit the wrong things at the wrong time. Knowing the difference between staying put and moving on can help us find success both professionally and personally.

The truth is that everything new is always fun: relationships, jobs, projects, cars, clothes, music, movies, towns, school. You name it. Then, over time, it gets boring or hard and you find yourself at a point you can’t be bothered to care at all.

This is when professionals step away from hobbyists: they remain focused, trim off the frayed edges and keep going. And if they do quit, they do it in a way that’s strategic and thoughtful. Champions devote themselves to causes that matter and subscribe to the notion that the bigger the challenge, the bigger the reward.

According to Angela Lee Duckworth, the ability to tough it out and stay put is the closest indicator we have of success. The names we don’t hear about, the people who fail to make an impact, quit too early. They never made it to the intersection of do-or-don’t, or they never found the right problems to solve to begin with.

So, if you’re in a rut and feel like quitting, here are four points to consider before you make any decisions:

Remember when you started.
As a founder, there’s always something to be done. I don’t think I’ve had an empty “to-do list” in over three years. That’s why when I want to hop in a plane back to America, I take a second to recognize how far we’ve come. There was a point I was scrubbing floors and felt a constant film of construction dust on my teeth. Now, our little Learning House is a lively center with classes and students and seminars.

Think about the challenges you’ve overcome to get where you are today and be proud.

Why are you doing this?
We’re all human. God knows I’ve had moments I’ve had to talk myself out of bed and out the door. I’ve gone through weeks of daily internal debates: Am I effective? Should I keep going?

Sometimes, our original goal becomes a blurry dot on the horizon. For whatever reason — projects, donors, grants, social responsibilities — we’ve moved away from that original purpose that gave us meaning, the work that first brought us joy.

Can you remember your original spark? That first flash of inspiration, the smile of someone’s life changed? Ask yourself: the mission you’ve devoted yourself to, is it worth it? If the scale tips in favor, keep going.

Know it won’t always be easy.
When you can accept that grey days are part of the color spectrum, you can relax into rutty moments.
About one year ago, a South Bronx school principal found herself in the Oval office with President Obama. She asked, “When is the time you felt most broken?”

He described his 1999 Congress run. He lost. Bad. He felt old, ineffective, and his relationship with his wife was on the rocks.

“The thing that got me through that moment, and any other time that I’ve felt stuck, is to remind myself that it’s about the work. Because if you’re worrying about yourself — if you’re thinking: ‘Am I succeeding? Am I in the right position? Am I being appreciated?’ then you’re going to end up feeling frustrated and stuck.”
Focus on your work and what needs to be done.

Take a break.
We’re people, not machines. Create space to renew and energize, step away from obligations and responsibilities. Even though you’re a leader doesn’t mean you’re always strong! Watch a movie, go for a long walk, call a friend.
Social work can take an impact on your mental and emotional health. It can be helpful to connect with someone who can empathize with your struggles and keep you on track.

Then, chin up, shoulders back, stand tall. Keep going. The world needs you. We need you.

12 questions to get past small talk and find out what really matters at networking events

Gone are the days where weather, food and family are the only acceptable topics of discussion at networking events. People yearn for connection and crave something that makes them feel alive.

The people who attract strangers at a party lure with conversations of quality, not quantity. These individuals are passionate, focused and giving, and speaking to them can challenge and inspire you to become your best self.

(You, too, can become one of these people!)

Consider the following questions for your next social engagement:

1. What inspires you?
2. What one problem do you presently wish you could solve?
3. If you were given 1 million dollars, what would you do with it?
4. What’s your favorite aspect of your work?
5. What does your perfect day look like?
6. What would “your book” be about?
7. What do you wish you would have learned in school (but didn’t)?
8. What are you afraid of?
9. What’s the most difficult part of your work?
10. What has been the most valuable introduction you’ve received?
11. Where are you stuck?
12. How can I help?

Click here to read 12 questions to turn small talk into real talk, originally posted on May 7, 2013.

Those who can and those who cannot

There is no way to tell who will win.

A participant list doesn’t mean everyone will start the race. Some will wake up feeling under the weather and decide to stay in bed. A few joggers may step up to the line the “day-of,” making the decision to run that morning or even that hour.

Bang, the race is off: A few runners bolt out of the starting gate and lose steam before they are at the halfway mark. Others spent months practicing and pace themselves to conserve energy; they blaze the full course. A cramp or a sprained muscle may cause an athlete or two to drop unexpectedly. A surprising body clocks in, coming in fifteenth in her age category.

We can’t possibly know who is going to cross the finish line. The only certainty is who begins.

Place a sure bet on yourself by taking necessary steps to start.