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Selling and cold calls

Call 1: The worst.
Call 5: Still pretty bad.
Call 10: You care less if someone says no.
Call 12: Someone might be interested.
Call 15: You make a sale.
Call 16: You make another sale.
Call 17: You feel pretty great until someone else says no.
Call 18: You feel bad but make another call anyway.
Call 22: The person asks you to call back next week.
Call 24: Sale.
Call 25: You begin to realize the yes/no/maybe answers have nothing to do with you.
Call 30: Your pitch is better. You can clearly talk about the benefits your product/service provides.
Call 35: If someone says no, it doesn’t ruin your day.
Call 37: Sale.
Call 40: When someone says no, you refine your pitch.
Call 48: Sale.
Call 50: When someone says no, you recognize that person wasn’t the right fit for your product/service.
Call 52: Sale.
Call 53: Sale.
Call 54: The no response is no longer a Big Deal, and you keep going.
Call 55: Sale.
Call 56: Maybe. Appointment set.
Call 57: Sale.
Call 58: Sale.

The first calls are always the hardest. Keep going.

Your job description

It’s likely you interviewed for a specific set of tasks and duties, and that these same expectations were reviewed after you took the job. You may notice, however, that the longer you spend in the position, the more you observe inefficiencies — perhaps even inequalities — in your workplace.
“It’s not my job,” is a feeble excuse for standing by when you could be stepping up. Caring often isn’t written explicitly on your contract, but caring is exactly what you should do if you want the next salary bump…and if you want to be a better human.

How do you start your day?

The actions you take when you first get up in the morning set the tone for the rest of your day.
Do you check Facebook or emails while you’re still in bed?
Do you savor your first cup of coffee or drink it hurriedly over office briefs?
Do you speak kindly to your family or grudgingly rush out the door?
Do you allow five minutes to meditate or begin reviewing your to-do list?
Do you wake up thirty minutes early and stretch or do you race to your first meeting?
Use your morning to intentionally create thoughtful habits. Mindful routines and rituals build foundations for success, and advance preparation can help banish the worry and anxiety that stem from haste.
Have a great morning and watch your afternoon unfold with peace and calm.

Reassurances for the emerging entrepreneur

1. Stop pretending. You don’t need to have everything figured out, you don’t need to be someone you’re not. Be authentically, completely, fully you. Direct your energy towards what you’re good at and what brings you joy. When you are able to step into your own and confidently accept your unique talents and quirks, you will be richly rewarded.
2. It is perfectly fine to take a slow beginning. Make cautious choices and weigh decisions carefully until your path and vision become clear.
3. Beat perfection. There will never be a perfect circumstance, and there will always be an obstacle waiting to derail you off course. Don’t let it. Sometimes you’ll need to ship before you’re ready, sometimes you’ll need to pitch without preparation. Go.
4. Nothing happens overnight: success, change, failure, pivots. Play the long game and keep your eyes fixed on your goals.

The danger of waiting for miracles

What if the miracle never happens?

What if while you’re waiting, something better comes along but you miss it because you’re too focused on waiting for the first miracle to happen?

What if instead of waiting for the miracle, you took concrete steps towards making a dream come true?

What if the miracle isn’t what you need in the first place?

If you are counting on a miracle for your plan to work, chances are you should focus your energy elsewhere.

How to talk to young people about entrepreneurship

Our culture is obsessed with success — mostly because success, as portrayed in media, is sandwiched between wealth and fame. This idealist notion of success, especially in terms of entrepreneurship, has extreme consequences. Hearing stories about those select few who have made millions can alter young entrepreneurs’ expectations of themselves and their perspectives on the future.

I’ve been an entrepreneur for most of my life, and I’ve been teaching skills associated with entrepreneurship for over ten years. In working with clients and students of varying ages, I’ve learned:

Emphasize progress, not results
Entrepreneurship is a long road filled with pivots, failures, hiatus, flashes of brilliance and extreme exhaustion. When successful outcomes are the only stories highlighted, the heavy lifting journey loses value. It is imperative that students learn the importance of sticking things through, even when challenges become great. Success rarely happens overnight, and students need to understand hard work, patience and determination.

Build autonomy
Autonomy is belief in ability; when a student develops skills that contribute to her autonomy, she builds confidence and independence. Research has shown that autonomous students are more motivated, make better decisions, and are more responsible than their peers. Groups exercises, presentations and debates can push students to find answers and perform, even (and especially) when they are nervous.

Encourage questions
Asking questions is an essential step in finding new ways of doing things and improving outdated products. When students learn to think critically, there is no end to what they can do. Students who acquire critical thinking skills are able to analyze arguments, evaluate information and transfer ideas from one environment to another. And in today’s world, when industries borrow from others and businesses must quickly adapt to changing market needs, these skills are essential.

Teach communication skills
The ability to communicate is one of the most valuable business tools. If a student can structure an essay and clearly articulate key points, that student can learn to write a pitch, compose sales emails and rehearse cold calls. Being able to communicate (and listen!) builds confidence and empathy. Both are necessary for entrepreneurs.

Find local role models
No matter where they are in the world, students have heard of Bill Gates and Steve Jobs. Introduce your students to local entrepreneurs. Tell your class stories about people in their neighborhood, people who have built something, kept it going and continue to show up day in and day out. Even better: invite these businesswomen and men to your classroom and set up a mentoring program.

Reward mistakes
Students need to understand that few, very few people, get it right on the first try. Products can be taken off market and rebranded, launches can happen more than once, sometimes you have to go back to the drawing board and start all over again. Talk to your students about famous people who failed but kept going. Teach students to edit and find their own mistakes instead of giving them paper with red ink scrawled all over the page. Work with them to identify where mistakes occurred so they don’t happen again.

Our world needs young people who are confident, who aren’t afraid to question, and who get back up after failing. It’s our duty to show them how to do it.