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It might not work.

The moment before you ship.

There’s a second of hesitation. You question whether you’re going to look like a fool, if your idea is stupid, if you’re wasting your time.

I had one of those this week.

Actually, I was petrified. I was trying something new, and I was scared it wasn’t going to work.

When you face moments of “This might not work,” do you turn around or keep going?

I wasn’t sure what was going to happen with #cxchat. I’ve seen twitter chats before, and I’ve questioned their value. I wasn’t convinced participants share authentically and reveal honest opinions. I was worried that no one would show up and thought I would be answering my own questions.

If you overcome fear and risk looking like a fool, good things can happen.

Not only did people participate, they shared. They shared their successes, their tools for creation, their secrets for building communities.

Digital strategists, managers, entrepreneurs, comedians (here’s looking at you, Matt Haze), designers, coders, coaches, artists, producers, writers, strategists, and marketers from all over the nation joined in. Responses were generous, thoughtful, honest, real. One of the participants even designed an incredible booklet for all to share; it’s now featured on Slideshare.

You can see what else was discussed during the chat here.

New connections, new resources, new perspectives.

I’d say #cxchat was a success. I’m glad I didn’t let fear get in the way.

(For those of you who missed it, we’ll be hosting another #cxchat Tuesday at 4pm ET.)

The next time you think, “This probably won’t work,” dive in, headfirst, and relax knowing most mistakes can be corrected. Who knows, you may stumble upon something great…

Twitter chat 6/4, 4pm EST #cxchat

Mark your calendar. I’m hosting a twitter chat Tuesday, June 4 at 4pm EST.

If you’ve never participated in a twitter chat before, check out this handy resource. Twitter chats are great for creating new relationships, asking questions and polling groups.

#cxchat will focus on all things connections. I’ll post a few topics to get us started and welcome your suggestions (send an email to info@projectexponential.com). Professional and personal questions are fair game, things like:

  • What’s the best way to ask for a LinkedIn recommendation?
  • How can I leverage connections in my job search?
  • What’s the benefit of follow-up calls?
  • How do you nurture and build a tribe?
  • How have you successfully managed conflict?
  • What relationships have been most meaningful to you?

You can find some other tools to help you participate here.

Look for me from 4-5pm EST on Tuesday @redheadlefthand and send any questions my way.

12 questions to turn small talk into real talk 

So much of getting to know someone is about asking the right questions (and really listening to the answer). If you’re feeling stumped on how to get beyond weather, kids, and menu options, use these prompts to guide you towards stuff that really matters. I’ve separated them into three categories to help you identify which questions to ask depending on situation and individual:hello

  • Passion – For individuals you admire and want to model your own life after; figure out what gets someone going, what moves them, brightens their day, fuels their dreams, inspires their work.
  • Personal – For individuals you’d like to get to know better; these questions can be effective ice breakers to better understand motivations of an acquaintance.
  • Bridge – For individuals you’d like to collaborate and partner with; these questions allow you to assess areas of overlap and uncover how you can thoughtfully connect and add value.

Passion

Uncover the sources from which individuals draw inspiration to learn more about their interests and gain added reserves of creativity, insight, and spark for yourself. See how they view the world (and think about ways you might help).

1. What inspires you?

2. What one problem do you presently wish you could solve?

3. If you were given 1 million dollars, what would you do with it?

4. What’s your favorite aspect of your work?

Personal

Not everyone finds it easy to talk about their hobbies, dislikes, and passions. Concrete questions can facilitate discussion and provide insight into someone’s dreams and goals. Ensure conversation feels less like an interview and more like an exchange by offering complementary ideas when appropriate.

5. What does your perfect day look like?

6. What would “your book” be about?

7. What do you wish you would have learned in school (but didn’t)?

8. What are you afraid of?

Bridge

Identifying pain points and similar areas of interest can assist your effectiveness as a connector and impresario. Turn an introductory conversation into something worthwhile by leaving something valuable behind — a new idea, a business contact, an unavoidable question.

9. What’s the most difficult part of your work?

10. What has been the most valuable introduction you’ve received?

11. Where are you stuck?

12. How can I help?

Find people better than you.

He always makes the deal.
She finds conveted inside information.
He lands top meetings and befriends the opposition.
Her comments catalyze progress that proceeds company-wide change.
These folks are not your competition. Their work, their composure, their grace under fire, their successes are not your threats.
In fact, these people are your greatest allies.
People better than you offer a tremendous opportunity. They are resources to help you up your game:

  • Their excellence can challenge you to learn the tools and techniques you need.
  • Their greatness can inspire you to ask difficult questions.
  • Their wins spur self-assessment.
  • Their honesty can remind you that little steps and a slow start is what is needed until answers become clear.
  • Their bravery and fearlessness can spark your own leap into the unknown.

Extraordinary individuals provide an outside window into your own work. If bridged properly, these relationships will lead you to goals you have yet to dream of.
Forget comparisons. Use the gifts of others as a personal springboard, and align yourself with those you admire as you continue to polish your own story.
Delight in the company of those who push you.

The magic of introductions

If you’ve been the recipient of a polished introduction, you’ve probably failed to recognize its subtle magic. An introduction is a moment of alchemy; part ceremonious, part craft, part prologue. It’s quick, seemingly effortless, and gracefully leads you into an engaging discussion. In the blink of an eye, you’re feeling confident, interesting, interested, and at ease.

A savvy intro builds a bridge between two strangers and shows them a path worth exploring. Most people know how to introduce. Few people know how to turn an introduction into magic.

Improve your next introduction with these 5 easy tips:

1. Do your research.

Know who you are connecting and why. Your familiarity with both parties gives you the upper hand. Use this knowledge to help strangers find common ground.

2. Make it interesting.

Add flavor and insert facts that raise eyebrows. It’s difficult to remember names, but providing a memorable story or colorful detail creates a current for conversation to sail upon.

3. Be smart.

Most people have a gaggle of items running through their mind at any given moment. Your introduction should make it easier for two strangers to engage, not more difficult. Be explicit, direct, and clearly state the intention behind your introduction.

4. Build a platform.

Your introduction sets the tone for conversation to follow. Help those who are meeting each other for the first time enter a comfortable, balanced space. By speaking confidently, clearly, and warmly, you’ll create an environment that’s prime for establishing rapport.

5. Exit gracefully.

Sometimes an introduction is so fantastically successful, you’re doing a disservice by sticking around. Other times, two individuals might struggle to get conversation off the ground. Tune into what’s needed for genuine connection — and know when to leave.

6 ways to turn small talk into real talk

Ask.

Bring thoughtful, open-ended questions to the table. Your prompts can help shape the conversation at hand. If your delivery is honest and curious, you’ll be met with an equally forthright response.

Be patient.

It’s common to feel nervous, get antsy, want to head for the door or look for a new group. The juice comes after the squeeze. Stay where you are. Be present. You don’t need to work the room. A handful of intimate conversations may be more valuable than a dozen superficial pleasantries.

Get vulnerable.

Approach topics that may feel “too close for comfort.” Reveal parts of yourself. Talk passion. Divulging unknown talents and interests will encourage others to do the same.

Tailor your environment.

Your setting can impact your chatter. In a crowded room? Pull a stranger outside or find a quiet corner. Use elements of your setting to feel comfortable and at ease. Find the space that works for you.

Relax.

If you notice you’re fidgety, have a seat and relax. Smile. You don’t need to force anything. Be genuine. Be you. You’ll attract deeper conversations when you’re feeling settled and grounded.

Lead by example.

Set the pace for where the conversation will head. Answer questions with compelling details instead of generic responses. Talk about things that matter. The people who aren’t interested will leave. That’s OK.